IT Support Services
Larch Computer Services is an ISO 9001:2000 approved reseller of Information Technology Solutions with more than 18 years experience of supplying business clients with a comprehensive range of IT Products & Services, tailored to meet their specific requirements.
Computer Services is
a reseller of information technology products, supplying a comprehensive
range of computer equipment & software, and is a provider of
installation & support services for these products.
Servers from all the major manufacturers as well as our own generic brand of Intel Tower Servers or Rack-mount Servers, built to the highest standards using quality components. Servers can be optimised for use as a File & Print Server, Mail Server, Applications Server, or Database Server as required.
Personal Computers from all the major manufacturers as well as our own generic brand of Intel or AMD Desktop Computers and Midi Tower systems.
Laptops, Notebooks, PDA's and Accessories from all the major manufacturers.
Networking & Communications Equipment:
Network Infrastucture and Comms Equipment from all the major manufacturers. Hubs, Switches, Routers, Terminal Adaptors, Modems and Appliances.
Printer & Other Peripheral Equipment:
Colour Laser Printers, Mono Laser Printers, Inkjet Printers, Impact Printers (Dot Matrix Printers), Scanners, Cameras and other Accessories.
Various extended warranty, on-site maintenance and support options are available on all equipment supplied.
Hardware brands supplied: IBM, Hewlett Packard, Fujitsu Siemens, Acer, Dell, Toshiba, Sony, Cisco, 3Com, D-Link, APC
Operating System Software (OS): Microsoft Windows XP Professional ( XP Pro). Windows 2000 Professional (2000 Pro) is currently still available
Network Operating System Software (Server Operating System): Microsoft Windows 2003 Server, Microsoft Small Business Server 2003 (SBS 2003) Novell Netware 6.5.
Mail Server Software: Microsoft Exchange Server 2003, Mailgate.
Proxy Server / Firewall Software: Microsoft Internet Security and Acceleration Server (ISA Server)
Fax Software: Equisys Zetafax, Symantec Winfax Pro
Applications Software:: Microsoft Office 2003, Sage Line 50, Sage ACT.
Antivirus Software: Network Associates Active Virus Defence (VirusScan, NetShield & GroupShield), Sophos.
Backup Software: Veritas Backup Exec, Computer Associates Arcserve.
Computer Networking Installations
Larch Computer Services provides a complete "end to end" network design and installation service from the initial site survey & performance requirement determination, through cabling installation, network infrastructure hardware installation & configuration, server & client PC installation, client software & applications software installation, to the final commissioning, testing and documentation of the completed network installation..
Computer Services offers
flexible Computer Maintenance Agreements, which include: Hardware
Maintenance, Operating System Support, Network Support, (Network Operating
System & Network Infrastructure Support), Backup Software Support,
Antivirus Software Support & Application Software Support.
Maintenance: The standard
Maintenance Agreement specifies a maximum response time and provides
on-site repair with all parts, labour and travel costs included. Loan
equipment is available if on-site repair is not achieved, to ensure that
the client’s business is not affected by lack of facilities.
Fast Response: Provision of a service engineer on site within four hours of receipt of logging a fault call. Normal Response: Provision of a service engineer on site within eight hours of logging a fault call.
Service: If an on site
repair is not possible, an equivalent loan unit will be provided within
one working day for the duration of the repair. Standard
Service: If an on site repair is not possible, an equivalent
loan unit will be provided within three working days for the duration of
power lead / power adaptor, standard keyboard & mouse, monitor, basic
includes, as required, post hardware failure re-installation of customer
supplied operating system (Microsoft Windows only) and re-installation of
customer supplied drivers for devices installed within the computer, and
for peripheral devices listed on the Agreement Schedule.
power lead / power adaptor. Includes,
as required, post hardware failure re-installation of customer supplied
driver software into Computer Equipment listed on the Agreement Schedule.
Infrastructure Maintenance provides
maintenance cover for patch panels, patch leads, fixed cabling, wall
sockets, fly leads and the networking functionality of client PC’s,
Laptops and Network Printers. (Installation and configuration of
customer supplied network client software for server operating systems
listed on the Agreement Schedule.)
Larch Computer Services offers flexible Software Support Agreements, which include: Operating System Support, Network Support (Network Operating System), Backup Software Support, Antivirus Software Support & Application Software Support to complement the Computer Maintenance & Network Infrastructure Maintenance Agreements.
provides for re-installation of customer supplied operating system and
driver software, as required, after a hardware failure (Post Hardware
Failure), or after an operating system failure (Post Hardware or Software
Operating System Support provides
Operating System Support as above, for a server, but with the additional
benefit of having the latest customer provided tape backup restored.
Telephone Support provides telephone assistance in the rectification of faults with hardware or software listed in the Agreement Schedule.
Service Pack & Driver Update Support provides post hardware or software failure download & installation of latest Service Packs, Drivers & Critical Updates as required. Only available with a Broadband connection to the Internet.
Backup Software Support provides for re-installation of customer supplied Backup Software after a hardware failure (Post Hardware Failure), or after an operating system or tape Backup Software failure (Post Hardware or Software Failure).
Larch Computer Services offers a comprehensive range of manufacturers' equipment in networked configurations for Local Area Networks (LAN's), multi-site Wide Area Networks (WAN's) and Internet Links, and can offer both internal and external E-mail solutions.
Our strengths lie in network configurations using both Microsoft Windows NT and Novell Netware.
and Internet Solutions
Access & E-mail
for standalone or Remote Users can be provided with Internet Explorer
an ADSL Router,
ADSL Modem, ISDN
TA or 56K Modem.
Larch Computer Services
We carry various manufacturers' authorisations, due to our technical excellence, and are accredited with the BS EN ISO 9002 1994 quality standard.
We cover the following: Software installation and configuration, repair and service, hardware and network support (WAN's LAN's & Internet).
We are appointed as a Novell Business Partner (Originally a Gold Specialist, one of the first in the country) and we have accreditation's with Compaq, Citrix, 3Com and Hewlett Packard, as well as supplying our own range of PC's and file servers. All of these authorisations from leading industry companies recognise our commitment to technical excellence and, through this, our dedication and competence.
In addition to this we have been accredited with the BS EN ISO 9002 quality standard (formerly BS 5750 ) for several years.
|Larch Computer Services